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SaaS Support Specialist – L1

KDCI
On-siteCustomer support
Location
Philippines
Work type
On-site
Salary
Not listed in the posting
Posted
2 months ago
Source
kdci1.recruitee.com
Original language
English

From the original posting

Pasig City, National Capital Region, Philippines Job Summary KDCI Outsourcing is seeking a SaaS Support Specialist – L1 to provide first-level support for SaaS customers. The role focuses on resolving common concerns, gathering complete troubleshooting information, accurately documenting technical issues, and escalating concerns when needed. The ideal candidate has experience with SaaS products, ticketing platforms, GitHub, and basic web/API concepts, along with strong customer communication and troubleshooting skills. Key Responsibilities Respond to customer inquiries promptly and…

Excerpt from the original posting (English). Full details are on the employer site.

m3rad Jobs does not hire and does not represent the employer. The original posting is the reference.

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