Customer Support Coordinator

From the original posting

As a Customer Support Coordinator, you will be responsible for providing comprehensive support to both internal teams and external sellers. You will manage technical troubleshooting, assist sellers with their inquiries, and ensure a smooth claim process for merchants and carriers. This role requires excellent communication skills, technical proficiency, and the ability to handle multiple workflows consistently. Key Responsibilities: Provide timely and professional assistance to sellers via email, chat, and phone Review claims submitted by merchants to determine payment and submit claims to…