J
Poly Technical Support Associate
Jobgether
On-siteCustomer support
From the original posting
India Accountabilities: First-Level Technical Support: Provide initial technical assistance to customers and partners, diagnosing and troubleshooting basic hardware, software, peripheral, and networking issues. Customer Case Management: Create, document, and maintain support cases in the designated Customer Relationship Management (CRM) system, ensuring that customer concerns, requirements, and progress updates are accurately recorded. Remote Customer Assistance: Support customers through phone-based interactions, email support, live chat, and other remote assistance channels, providing clear…
Excerpt from the original posting (English). Full details are on the employer site.m3rad Jobs does not hire and does not represent the employer. The original posting is the reference.