Poly Technical Support Associate

من الإعلان الأصلي

India Accountabilities: First-Level Technical Support: Provide initial technical assistance to customers and partners, diagnosing and troubleshooting basic hardware, software, peripheral, and networking issues. Customer Case Management: Create, document, and maintain support cases in the designated Customer Relationship Management (CRM) system, ensuring that customer concerns, requirements, and progress updates are accurately recorded. Remote Customer Assistance: Support customers through phone-based interactions, email support, live chat, and other remote assistance channels, providing clear…