Senior Associate - IT Helpdesk

From the original posting

India Accountabilities: Serve as the primary point of contact for internal employees seeking IT assistance, technical support, or service request fulfillment. Receive, assess, and resolve incidents and requests through telephone, web-based channels, and walk-in support. Troubleshoot Windows operating system issues, Microsoft Office applications, and basic hardware problems. Manage support tickets from initial receipt through resolution, ensuring timely closure in accordance with established service-level targets. Record, update, and document all service desk interactions, incidents, and…