Customer Service Representative (Project-Based)

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Taguig, Philippines Duties and Responsibilities: Performing POD validation and related tasks Assist in maintaining trackers Processing order validation requests from customer support team or other departments and other related tasks Assist in gathering data for escalation review Conduct basic investigation through internal systems to assist in resolving customer issues Escalate complex, urgent, critical issues that require other department's help to relevant teams Reach out to customers to provide updates regarding complaints follow - ups, and or validation, or gather additional information…