Helpdesk Specialist

From the original posting

The Helpdesk Specialist is the first point of contact for customers who need technical help with their instruments, software, and service requests. This role resolves support cases quickly and accurately, coordinates with internal teams when issues need escalation, and helps customers get the most out of our products and self-service tools. Above all, the Helpdesk Specialist represents the company's commitment to customer service as a differentiator, treating every customer interaction with the professionalism and care our customers expect. Key Responsibilities: Case Management and Customer…