Customer Service Agent Level 1

From the original posting

Pasig The Service Delivery Team guides the customer from sales order through their implementation and to the ongoing operation. You will be the frontline in dealing with the support of customers and users on PelicanCorp’s' xAccess hosted solutions. Customer Service Agent duties and responsibilities generally include answering phone calls, emails, online chat session and responding to customer questions and assisting customers through basic troubleshooting steps and directing users to appropriate knowledgebase articles. The main tasks of a Customer Service Agent, however, include resolving…