Resolution Specialist

From the original posting

Metro Manila Job Summary The Resolution Specialist is responsible for handling escalated customer concerns, service issues, and complex cases that require thorough investigation and timely resolution. This role ensures customer satisfaction, protects company interests, and works closely with cross-functional teams to resolve issues efficiently while maintaining service quality standards. Key Responsibilities Handle customer escalations referred by Customer Success Managers, Support, or Operations teams Investigate complex service, billing, performance, or compliance-related concerns…