Residential Support Team Leader

من الإعلان الأصلي

Pasig We’re looking for an experienced Residential Support Team Leader to lead a team responsible for delivering high-quality technical and customer support to residential customers. You’ll combine people leadership, technical troubleshooting and operational management , helping your team resolve complex broadband, Wi-Fi, connectivity, provisioning, billing and service-related issues while delivering an excellent customer experience. You’ll also play a key role in managing escalations, supporting vulnerable and hardship customers, monitoring team performance and driving continuous…