Call Center Manager

From the original posting

A Call Center Manager manages and leads the overall call center operations, with the primary role of ensuring efficient workforce utilization, appropriate staffing and scheduling, and consistent achievement of operational performance targets. TASKS: Managing the day-to-day planning, operations, and problem-solving of the call center to meet required targets and operational goals Overseeing workforce management, including staffing requirements, forecasting, capacity planning, scheduling, and attendance management Managing staffing and scheduling to ensure appropriate workforce coverage based…