Resolution Specialist Team Leader

من الإعلان الأصلي

Metro Manila The Resolution Specialist Team Leader oversees the Resolution Team and is accountable for the effective handling of customer escalations, complex service issues, and high-risk cases. This role ensures consistent application of company policies, timely case resolution, and high-quality customer outcomes while leading, coaching, and developing Resolution Specialists. Key Responsibilities Lead, supervise, and coach Resolution Specialists to ensure consistent and effective case handling Conduct regular case reviews, quality checks, and performance coaching sessions Assign and…