Guest Relations Agent - Russian Speaker

من الإعلان الأصلي

Dubai, Dubai, United Arab Emirates Main Responsibilities: Greet and welcome all guests with a warm and engaging demeanor. Serve as the main point of contact for guests, assisting with all inquiries and requests. Anticipate guest needs and handle guest complaints with diplomacy and efficiency. Coordinate with all departments to ensure guest preferences and expectations are met. Promote hotel services, facilities, and upsell room categories and experiences. Handle VIP arrivals and ensure their stay exceeds expectations. Maintain updated guest profiles and preferences in the PMS. Provide…