Customer Support Agent - Night Shifts

من الإعلان الأصلي

Burgas BPO Main responsibilities Respond to customer inquiries via email, and chat in a prompt and professional manner. Diagnose and resolve technical issues related to software products for customers. Troubleshoot software problems and identify solutions to resolve customer issues. Provide clear and concise instructions to customers to assist with product use and configuration. Document customer interactions and support solutions in our CRM system. Collaborate with internal teams to escalate and resolve complex technical issues. Stay up-to-date with new product features and updates to…