SLA Engineer (Operations Support)

من الإعلان الأصلي

Riyadh, Riyadh Province, Saudi Arabia Role Summary: The SLA Engineer will manage and monitor SLA performance for IT services, ensuring transparent governance, compliance reporting, and continuous improvement of service delivery against agreed Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and operational KPIs. Key Responsibilities: Own IT SLA management and governance for operational IT services Monitor, measure, and track service performance vs. agreed SLAs/OLAs and KPIs Produce quality weekly/monthly performance reports, executive dashboards, and scorecards Identify…