Customer Success Specialist - Investor Deal Room

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Plano, Texas, United States Summary: The IDR Customer Success Specialist is responsible for all Customer Success functions for the IDR (Investor Deal Room) business unit within ResMan supporting Onboarding, Support, & Account Management functions. Reporting to the IDR Product Manager, the Customer Success Specialist has three primary functions: 1) Work with IDR customers to create a seamless onboarding experience, 2) Collaborate with the support team to solve for any IDR customer support cases 3) Partner with IDR customers as IDR’s dedicated Account manager. The IDR Customer Success…