CRM Executive

من الإعلان الأصلي

New Cairo City, Cairo Governorate, Egypt Job purpose: Responsible for enhancing customer experience, reaching highest level of customer satisfaction, and improving customer retention. Key accountabilities: · Implement CRM initiatives and develop customer journey to enhance the overall customer experience. · Receive and handle different customers requests and complains via call center or walk-ins clarifying the process and procedures and directing them to the concerned parties. · Follow up with the customers on their requests/ complains to ensure highest level of satisfaction. · Collaborate…