Junior Support Engineer

من الإعلان الأصلي

Spain Accountabilities: As a Junior Support Engineer, you will help ensure the stability and availability of devices, servers, networks, and supporting infrastructure. You will manage incidents from initial identification through resolution, coordinate with relevant teams, and contribute to a consistent and responsive support process. Triage and respond to incident and outage tickets generated by automated monitoring systems or customer reports. Track support tickets through resolution, ensuring issues are handled within established service-level agreement (SLA) response times. Collaborate…