L2 Support Lead

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Paris Tech Location: Paris, Châtelet, hybrid (2 days on site / 3 days remote) Contract: Permanent, full time Reports into: the Support function, working directly with the L3 Support Lead, our vendor's Team Lead and the Technical Delivery Manager 🧭 The role in one sentence You own Mendo's level 2 support: you resolve what level 1 cannot, you decide what escalates to engineering, and you coach our vendor until their team handles the bulk of L1 and L2 on their own. 🏗️ The problem we are handing you Mendo serves 60+ enterprise clients (PwC Global, BDO, EY) and tens of thousands of users. Support…