Customer Care Quality Analyst

من الإعلان الأصلي

Ghana [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] CUSTOMER CARE QUALITY ANALYST | M-KOPA EVERY GREAT CUSTOMER EXPERIENCE STARTS WITH SOMEONE WHO REFUSES TO LET A BAD ONE SLIDE. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/f8d744fb-964b-4a8a-983d-1bbb0ab3631f/image.png] You notice things other people miss. The agent who almost got the tone right. The script that worked last quarter but is quietly creating friction now. The pattern buried in three weeks of quality…