Agentic AI in Contact Center

من الإعلان الأصلي

Riyadh, Riyadh Province, Saudi Arabia Role Purpose: The Product & Technical Expert (PTE) leads and manages the product and technical tasks of the Agentic AI in Contact Center project across its three components — the virtual AI bot / conversational IVR, the agent-assist, and interaction analytics. The role spans requirements and vendor selection through solution design, integration, AI governance, and delivery oversight, while building lasting in-house capability through knowledge transfer to a nominated internal candidate. Key Responsibilities: · Manage and refine the business and technical…