Unified Communications Analyst

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JOB SUMMARY The Unified Communications Analyst is Dane Street’s Subject Matter Expert for VoIP, telephony, and digital communications. This position owns the day-to-day administration, health, and performance of the company’s phone and communications platforms, built on Zoom Phone and Zoom Workplace Business Plus, ensuring every line, queue, and user works as intended so our teams can serve clients without interruption. The Unified Communications Analyst monitors usage across the organization, validates the accuracy of telephony data, and turns that data into clear reporting and…