Technical Support & Dispatch Team Lead (f/m/x)

من الإعلان الأصلي

Remote Work Germany Network Operations Your mission As Team Lead Level 2 Support & Field Dispatch, you will lead the daily operations of the L2 Support and Field Dispatch team and ensure efficient, structured and centralised handling of operational tickets across all markets. A key focus of the role is to continuously improve the way we work - standardising processes, reducing regional dependencies and manual activities, and using Jira ICSM as the central tool for transparent and efficient ticket management. With a strong Lean and continuous improvement mindset, you will help build a scalable…