AI CRM & Retention Automation Lead

From the original posting

We are looking for an AI CRM & Retention Automation Lead to own the design, build, and scaling of a production-level AI-driven CRM system for player retention. The role sits in the Revenue department and reports directly to the CRO. This is not a classic CRM or campaign execution position. You will define the architecture, connect data, models, and tools into a working system, and move the CRM team from manual campaign building to AI-supervised personalization. What you will do in the first 3–6 months Month 1: Audit current CRM setup, Customer.io usage, data flows, segmentation, churn…