Technical Support Engineer

From the original posting

Nasr City, Al Manteqah Al Oula, Egypt Job Purpose The Technical Support Engineer is responsible for ensuring that systems and users of its SaaS products receive timely, accurate, and high‑quality technical support. The role is designed to resolve customer issues, maintain high customer satisfaction, provide product expertise, and coordinate internally to improve product stability, usability, and performance. This position is an essential element between users, the product development team, and customer success, helping deliver solutions, minimize downtime, and drive continuous improvement.…