Service Representative II-2

From the original posting

India Accountabilities Handle incoming calls and inquiries from customers and moving service providers, providing timely, professional, and helpful support. Process order modifications and manage fulfillment-related issues, including same-day and next-day requests, rejections, and scheduling changes. Coordinate order replacements by confirming availability with service providers, presenting alternative options to customers, and negotiating pricing when necessary. Process payment release requests and respond to requests for assistance during active jobs. Manage cancellation requests and ensure…