IT Support Analyst I

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Pasig Information Technology Support About the Role: The IT Support Analyst I provides first‑level technical support by managing the ticket queue, resolving user issues, and configuring new or replacement equipment. This role supports IT asset lifecycle activities, performs imaging and data recovery tasks, and assists with IT audits and efficiency improvements. The position works closely with the employees of Navia Benefits, team members, and ServiceDesk Manager, coordinates with vendors, maintains accurate ticket updates, and performs other duties to ensure smooth daily IT operations. What…