Customer Support Lead

From the original posting

Edmonton, Hybrid What the Role Does: Elevate customer experiences through exceptional coaching, training, and continuous quality improvement. LawDepot is looking for a Customer Support Lead to strengthen our customer experience and support the development of our growing team. In this role, you will lead quality assurance and training initiatives, provide hands-on coaching, and ensure our customers receive consistent, high-quality support. You will also manage day-to-day Notary Agent operations, identify opportunities to improve service delivery, and help the team adapt to evolving products…