Customer Success Manager

From the original posting

San Francisco Position Overview Your top priority is helping customers achieve the outcomes they came to us for. To do that, you will: - Define success with customers and lead their onboarding - Own the relationship and look for ways to create more value over time - Relay feedback to product and engineering, and help validate new launches - Support upsells, testimonials, and case studies where they make sense - Build CS playbooks, support materials, and workflows Desired Attributes - Kind, humble, relentless, focused - Tech-savvy with strong communication — our product is fairly technical,…