CCaaS System Engineer (German Speaker)

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Cairo, Cairo Governorate, Egypt THE ROLE Join IST's CX Academy in Egypt and build real expertise on the platforms powering enterprise customer experience across Europe. You will install, configure and support cloud contact centre (CCaaS) platforms, mainly Genesys Cloud CX and Sprinklr, on live client accounts in the DACH region (Germany, Austria, Switzerland) from day one. Not a classroom: real projects, real clients. KEY RESPONSIBILITIES • Configure CCaaS platform components (routing, queues, IVR / flows, users and channels) to agreed designs. • Provide Tier 1–2 support for live DACH…