Call Center Representative (Medical/ Insurance Experience Preferred)

From the original posting

Rockville, MD Position Overview: We are seeking a customer-focused Call Center Representative to join our team. This role is responsible for handling high-volume inbound and outbound calls, assisting patients, members, or providers with questions, and delivering an excellent customer experience. Candidates with medical, healthcare, or health insurance experience are preferred but not required. Hours: Monday-Friday 8am-5pm Responsibilities: Answer high-volume inbound calls and make outbound calls as needed. Assist patients/members with inquiries related to: Benefits, eligibility, and coverage…