Staff Customer Success Manager

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Australia Accountabilities Manage post-sales relationships across a portfolio of high-value enterprise accounts, acting as the primary customer advocate and strategic point of contact. Partner with customers and internal service teams to define success criteria, establish onboarding plans, and align customer goals with product capabilities. Drive product adoption among key stakeholders through structured engagement, regular meetings, customer health checks, Quarterly Business Reviews, and product roadmap discussions. Demonstrate ongoing customer value by identifying opportunities to improve…