Client Experience Product & Operations Lead

From the original posting

New York Office FOUNDING CLIENT EXPERIENCE PRODUCT & OPERATIONS LEAD THE ROLE As a Client Experience Product & Operations Lead, you'll own how Emora's families experience care, from first booking through ongoing treatment. This is a hands-on build-and-run role: you’ll step into the hardest client problems yourself, identify what is breaking, and then build the systems, product improvements, automation, and team practices that prevent those problems from recurring at scale. At Emora, retention is growth: families who stay past the first few sessions drive the business, and many who leave do so…