Customer Service Representative (Token Support)

From the original posting

Remote Location: Remote Required Clearance: Public Trust Required Education: Associate's Degree Required Experience: 4 years Position Description The Token Support Customer Service Representative (CSR) provides Tier 1 help desk support focused on token-related issues and password resets for the FSA IAM systems. This role serves as the first point of contact for users needing assistance with hard tokens, two-factor authentication (TFA), password resets, and account access problems, ensuring timely and accurate support during core business hours. Responsibilities The Token Support CSR monitors…