Guest Relations Team leader

From the original posting

Cairo, Cairo Governorate, Egypt 1. Issue Resolution & Resolution Center – Run the resolution center daily. Every case gets fast, deep attention and is worked strictly in priority order. – Track every open case through to closure — nothing left hanging — and ensure resolution within target time. – Back up agents on complex escalations and sensitive situations, stepping in personally when the case calls for it. – Own the tone and quality of every resolution so guests leave a problem more satisfied, not less. 2. On-Ground Guest Handling – Visit and personally handle angry or upset guests to…