Engenheiro de Suporte Técnico

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Itapevi, São Paulo, Brazil We are looking for a technical support professional with experience in levels 1 and 2, as well as knowledge of software and tools. Availability is required to work at night. General Profile Provide first/second level contact and problem solving. Work with vendors to fix complex antivirus issues as needed. Provide timely communication on the status and resolution of the issue. Maintain ticket updates for all reported incidents. Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, other authorized…