Guest Relations Agent

From the original posting

Cairo, Cairo Governorate, Egypt About the Role: We are seeking a proactive and guest-focused Guest Relations Agent to deliver exceptional, personalized service across the entire guest journey. In this role, you will serve as the primary point of contact for guests, handle incoming inquiries to drive bookings, resolve on-ground issues promptly, and coordinate closely with Operations to ensure seamless, high-quality stays. Key Responsibilities: Issue Resolution & Case Tracking: Handle daily guest resolution cases promptly, tracking open issues through to complete closure within target…