Head of Customer Success

From the original posting

San Francisco ABOUT THE ROLE As Head of Customer Success, you will own customer outcomes, retention, and expansion at an early-stage B2B SaaS company. This hands-on leadership role combines direct customer work with building the processes and systems needed to grow the Customer Success function. WHAT YOU'LL DO - Drive customer health, renewals, retention, and account expansion. - Build ROI-focused business cases, identify expansion opportunities, and help customers grow the value they receive. - Lead business reviews, understand customer goals, and build trusted relationships with key…