Customer Service Specialist I

From the original posting

Chicago, IL Location: Chicago, IL or Joliet, IL Employment Type: Full-Time Responsibilities Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries. Coordinate with dispatchers, drivers, and warehouse teams to ensure timely pick-up and delivery of shipments. Support the team by obtaining proof of delivery, requesting invoices for settlements, and completing related tasks. Monitor transportation progress and proactively resolve any delays, service exceptions, or customer issues. Handle customer complaints or concerns in a professional manner and…