Quality Engineer (Operations Support)

From the original posting

Riyadh, Riyadh Province, Saudi Arabia Role Summary: The Quality Engineer will ensure operational service quality through process compliance, quality standards, auditing, and continuous improvement across IT operations activities. Key Responsibilities: Maintain operational quality standards and process compliance for IT operations Conduct quality reviews and audits of Incidents, Problems, Changes, Service Requests, Major Incidents Assess compliance against ITIL best practices and internal standards/policies Identify process gaps, control weaknesses, operational inefficiencies, and recommend…