Complaints Handling Analyst

From the original posting

El Sheikh Zayed City, Giza Governorate, Egypt Envision Employment Solutions is currently looking for a Complaints Handling Analyst for one of our partners, a leading Digital Bank! THE ROLE Every complaint is a customer telling the bank exactly where it fell short, and someone has to actually listen and act on it. You're the one who logs it, digs into why it happened, and coordinates with whoever needs to fix it, then puts the response in writing, clearly, fairly, and within the standard the bank and the regulator both expect. Get it wrong, and it's not just one unhappy customer, it's a CBE…