Service Delivery Manager

From the original posting

## A bit about the role ## This is a brilliant opportunity to join Avaloq's Bioggio office as a Service Delivery Manager. In this role, you will be the key contact for the regional delivery organizations regarding client-related requests or issues. You'll be accountable for the service in your area; as first escalation point for all complex service delivery issues, you will manage all major issues and perform in-depth analysis on requests. Your role will entail supporting Service Managers with defining Service Level Agreements and KPI contents for all clients, from onboarding to periodic…