Complaint Analyst

From the original posting

Mandarich Law Group LLP is one of the country's leading creditor's right law firms with offices in CA IL NY MI OH GA NV and FL. We are seeking a Complaint Analyst for our Chicago, IL office, Williamsville, NY office, Lake Mary, FL office, or Kennesaw, GA office. Hours 8:00AM to 5:00PM Monday through Friday in their respective time zones. This is an in-office position. What You’ll Do: Ensure customer complaint program policies procedures and SLAs are met. Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include Responsible…