Service Delivery Analyst

From the original posting

Riyadh, Riyadh Province, Saudi Arabia Purpose: To support the effective delivery of technology services by monitoring service performance, coordinating operational activities, and ensuring incidents, requests, and service commitments are managed in accordance with agreed service levels. Main Duties and Responsibilities: Monitor technology service performance against agreed SLAs and operational targets. Coordinate service requests, incidents, and operational issues with relevant technology teams. Track service delivery metrics and identify performance gaps or recurring issues. Support…