Contact Center Advisor

From the original posting

Amman, ‘Ammān (Al ‘Aşimah), Jordan This role is primarily responsible for attending customer inbound calls and resolves queries/ issues directed to Call Center to ensure customer satisfaction. Informs customer about the various products and services offered by the Bank. Follows-up, closes or escalate queries to different functions/ departments/ branches to ensure timely resolution of customer query. Assists in implementing new initiatives undertaken periodically. Handle client queries related to transactions and product 1 Attends inbound customer calls and resolves their issues within defined…