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Contact Center Manager
SSC HR Solutions
On-site
From the original posting
Cairo, Cairo Governorate, Egypt Job Summary We are seeking an experienced and customer-focused Contact Center Manager to lead and develop our contact center operations. The ideal candidate will be responsible for delivering the best of its class customer experience (CX), ensuring operational excellence, and improving performance against key service and problem-resolution KPIs. This role requires strong leadership, analytical capability, and a passion for continuous improvement in a fast-paced service environment. Key Responsibilities 1. Customer Experience Excellence Ensure delivery of a…
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