Technical Specialist - Tier 1 (Media Management)

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India Accountabilities Technical Troubleshooting: Investigate, diagnose, and resolve customer issues involving storage technologies, backup systems, connectivity, and data management solutions. Customer Support: Provide high-quality technical assistance through phone, email, and remote desktop sessions, ensuring professional communication and timely resolution of customer concerns. Root Cause Analysis: Reproduce technical issues in internal environments, analyze system logs and diagnostic data, and identify underlying causes or potential software defects. Storage and Infrastructure Support:…