Senior Technical Support Engineer - Level 3

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New Damietta City, Damietta El-Gadeeda City, Egypt Lead Sev-1 and Sev-2 incidents from diagnosis through resolution. Ensure incidents and service requests meet agreed SLAs. Analyze recurring incidents and implement permanent fixes. Prepare root cause analysis reports and corrective action plans. Build scripts, automation solutions, and support tools. Monitor aged L2 tickets and drive resolution within three working days. Manage complex support cases and maintain high customer satisfaction. Review negative client feedback and implement improvement actions. Lead technical projects across…