Operations Team Manager - Customer Support

From the original posting

We’re looking for a people-focused and data-driven Operations Team Manager to join Second Nature's customer support team. You'll initially come in to lead a team of 10-15 calls team members who are responsible for improving our member outcomes for our NHS contracts. The role is remote/at-home, but you'll be expected to come into the London office once a month for meetings/workshops with the rest of the Operations Team Managers. At Second Nature, we’re on a mission to eradicate obesity and type 2 diabetes by combining science, clinical rigour, and personalised member experiences. We're now the…