Service Customer Care Representative

From the original posting

About the Role The purpose of this role is to ensure a high level of customer satisfaction by providing timely and accurate support in aftermarket services and invoicing. As well as being responsible for assisting both customers and Service Technicians by processing service requests efficiently and monitoring compliance with relevant procedures. This role plays a key part in supporting the day-to-day operations of the Service Department by serving as the first point of contact for stakeholders and providing support and solutions to enhance the overall service delivery and customer experience.